Terms & Conditions
DELIVERING
We deliver 24 hours a day, 7 days a week.
ORDERING HOURS
Orders can be placed from 07:00 to 16:00 GMT+2. Orders must be placed at least 24 hours before the time of delivery. All orders must be submitted through email at bss.skybg@gmail.com. Any changes or cancellation of the order must also be submitted through email at the above address. A confirmation email will be sent back to you by our team.
URGENT ORDERS
Urgent orders, are orders placed with less than 24 hours to the requested delivery time. Such orders are subject to 25% Urgent order surcharge.
SPECIAL ORDERS
Special orders are considered orders that have specific requitement of products, brands or recipes. Such orders should be placed at least 36 hours prior to the time of delivery.
ASAP/RUSH ORDERS
ASAP/Rush orders are considered orders placed during ordering hours, but with less than 6 hours to delivery or orders placed outside of ordering hours and with less than 12 hours to delivery. Such orders will be charged 50% ASAP/Rush order surcharge. ASAP/Rush orders cannot be cancelled.
CANCELLATION POLICY & FEES
We understand the unpredictable nature of private aviation and we will work with you very closely to manage any changes and delay in your catering. In the case of partial or full cancellation, for any reason(including cancelled lights due to the inability to refuel, weather mechanical problems etc...),non-refundable charges will be invoiced as follows: Regular and Special orders can be cancelled with no charge to the customer, if canceled with more than 24-hour notice. Special orders cancelled with less than 24-hour notice will be fully charged. Orders canceled with24-12-hour notice will be charged 50%of the total amount ordered. Orders canceled with 12- hour or less notice will be fully charged. All cancellations must be submitted through email at bss.skybg@gmail.com